Welcome to my blog!


In almost 20 years of experience in the field of customer experience management, I have collected a number of learnings that I will regularly put on paper here. It will be a mix of expertise, practical experience, plain text and some humor. I look forward to comments, discussions and questions.

Want to hear as soon as a new blog-post published? Subscribe here and/or follow bjc on Twitter, Telegram and LinkedIn.

Please enter the code:

Note: Please fill out the fields marked with an asterisk.

Write a comment

Comments: 0


Björck Consulting

Erchenbühlstrasse 29

8046 Zürich


Phone & Skype: +41 44 586 44 78

Email: bjc@bjoerck.ch

Telegram: @annikabjoerck

Webex: bjc@bjoerck.ch


Stay in the loop: subscribe

LinkedIn: @cxheroes (EN)

Annika on LI: @annikabjoerck (DE)

Instagram: @cxheroes

Facebook: cxheroes