Coaching Customer Experience teams
Scarce resources, small team and so many things that should be done. The challenges CXM teams face are quite a few. As a coach I help you and your team to sort things out and support you by:
Coaching/Enabling project and operational teams
I will be happy to set-up an individual program for the specific needs of the people you want to enable.
The transformation process towards a customer centric organization is long and challenging. The role of senior executives is central to support the process and speed things up. The main focus in the executive coaching are:
"Spending a day with Annika is a journey you cannot forget! She is an expert that facilitates interactive and practical sessions bringing the theoretical aspects of Customer Experience Management to life. The combination of her know-how, experience and friendliness enable the participants to gain important insights about Customer Centricity and its central role for companies."
Customer Experience Specialist at Holcim
and student at FHNW