8 needs that drive customer behavior

Needs drive emotions. Emotions drive behavior.

How many needs are relevant for customer interactions?

➡️ 8️⃣


The Customer Needs Knowledge Boost Freebie is a 13-page PDF in which we will delve deep into the 8 needs that drive customer behavior.


You’ll receive:

  • Document written in English & German
  • Insights into customer needs, emotions & behavior
  • Information on the 8 experience needs
  • How this CX knowledge can benefit your company

Write a comment

Comments: 0


Björck Consulting

Erchenbühlstrasse 29

8046 Zürich


Phone & Skype: +41 44 586 44 78

Email: bjc@bjoerck.ch

Telegram: @annikabjoerck

Webex: bjc@bjoerck.ch


Stay in the loop: subscribe

LinkedIn: @cxheroes (EN)

Annika on LI: @annikabjoerck (DE)

Instagram: @cxheroes

Facebook: cxheroes