Annika Björck | bjc | Coach, consultant, lecturer and speaker for Customer Experience Management and the transformation towards Customer Centricity.


to björck consulting

My passion is to support companies to (re-)connect with their clients.

  • For more success
  • For less misunderstandings
  • For more joy

Annika Björck

Pushing an organization towards Customer Centricity often feels like a long hurdles race.

What are your challenges?

björck consulting: Systematically manage your customer's experiences
björck consulting: Making employees thing customer centric
björck consulting: Gain focus in your Customer Experience Management

björck consulting: making Customer Journeys come to life
björck consulting: Increase CXM visibility in your organization
björck consulting: Inspire an audience to think customer centric

björck consulting: Impactful communication during the transformation process
björck consulting: Deliver an above-average customer experience
björck consulting: Next steps in Customer Experience Management

Making the process towards Customer Centricity enjoyable and successful.

What can I do for you?

björck consulting: Coaching for Customer Experience Management und Customer Centric Culture
björck consulting: Consulting for Customer Experience Management und Customer Centric Culture
björck consulting: Speaking for Customer Experience Management und Customer Centric Culture

I'm the background fairy supporting your success and career

work with me right away

Book a 30' free discovery call

To have a first chat and get to know each other.

Book a 30' Q&A-Session

Have your most important questions in Customer Experience and Customer Centricity answered.

Book a 60' Mentoring/Coaching-Session

1:1 Session to get actionable advice from an experienced Customer Experience and 

Customer Centricity expert. Blog Feed

CX strategy 2021 - What it depends on to achieve impact (Mon, 30 Nov 2020)
>> Read More

CX Strategie 2021 - Worauf es ankommt um Wirkung zu erzielen (Sun, 22 Nov 2020)
>> Read More


Björck Consulting

Erchenbühlstrasse 29

8046 Zürich


Phone & Skype: +41 44 586 44 78


Telegram: @annikabjoerck



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