Annika Björck | bjc | Coach, consultant, lecturer and speaker for Customer Experience Management and the transformation towards Customer Centricity.

welcome!

to björck consulting

My passion is to support companies to (re-)connect with their clients.

  • For more success
  • For less misunderstandings
  • For more joy

Annika Björck



Pushing an organization towards Customer Centricity often feels like a long hurdles race.

What are your challenges?

björck consulting: Systematically manage your customer's experiences
björck consulting: Making employees thing customer centric
björck consulting: Gain focus in your Customer Experience Management


björck consulting: making Customer Journeys come to life
björck consulting: Increase CXM visibility in your organization
björck consulting: Inspire an audience to think customer centric


björck consulting: Impactful communication during the transformation process
björck consulting: Deliver an above-average customer experience
björck consulting: Next steps in Customer Experience Management


Making the process towards Customer Centricity enjoyable and successful.

What can I do for you?

björck consulting: Coaching for Customer Experience Management und Customer Centric Culture
björck consulting: Consulting for Customer Experience Management und Customer Centric Culture
björck consulting: Speaking for Customer Experience Management und Customer Centric Culture


I'm the background fairy supporting your success and career

work with me right away

Book a 30' free discovery call

To have a first chat and get to know each other.


Book a 30' Q&A-Session

Have your most important questions in Customer Experience and Customer Centricity answered.


Book a 60' Mentoring/Coaching-Session

1:1 Session to get actionable advice from an experienced Customer Experience and 

Customer Centricity expert.



www.bjoerck.ch Blog Feed

3 weitere Irrtümer in der kundenzentrierten Transformation (Wed, 04 Nov 2020)
>> Read More

3 more misconceptions in customer-centric transformation (Sat, 31 Oct 2020)
>> Read More


Contact


Björck Consulting

Erchenbühlstrasse 29

8046 Zürich

 

Phone & Skype: +41 44 586 44 78

Email: bjc@bjoerck.ch

Telegram: @annikabjoerck

Webex: bjc@bjoerck.ch


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