Annika Björck | bjc | Coach, consultant, lecturer and speaker for Customer Experience Management and the transformation towards Customer Centricity.

welcome!

to björck consulting

My passion is to support companies to (re-)connect with their clients.

For more success
For less misunderstandings
For more joy

Annika Björck

Pushing an organization towards Customer Centricity often feels like a long hurdles race.

What are your challenges?

björck consulting: Systematically manage your customer's experiences

How do we systematically manage our customers' experiences?

björck consulting: Making employees thing customer centric

How do we achieve, that all employees think in a more customer centric way?

björck consulting: Gain focus in your Customer Experience Management

Our resources as CXM team are scarce, what should we focus on?

björck consulting: making Customer Journeys come to life

How do we make redesigned Customer Journeys come to life in our processes?

björck consulting: Increase CXM visibility in your organization

How can we increase the visibility of the CXM team and initiative?

björck consulting: Inspire an audience to think customer centric

How do we inspire and enable our audience to think customer centric?

björck consulting: Impactful communication during the transformation process

How much communication do we need in the transformation process?

björck consulting: Deliver an above-average customer experience

How do we deliver a customer experience which is above-average?

björck consulting: Next steps in Customer Experience Management

We started with CXM a while ago
what are the next steps we should take?

Making the process towards Customer Centricity enjoyable and successful.

What can I do for you?

Coaching

Team and individual coaching

Executive coaching

Consulting

Customer Experience Management

Transformation towards customer centricity

Speaking

Fun and inspiring talks

Moderation of impactful workshop

I'm the background fairy supporting your success and career

work with me right away

Discovery call

Book a 30' free discovery call

To have a first chat and get to know each other.

Q&A-Session

Book a 30' Q&A-Session

Have your most important questions in Customer Experience and Customer Centricity answered.

Mentoring

Book a 60' Mentoring/Coaching-Session

1:1 Session to get actionable advice from an experienced Customer Experience and

Customer Centricity expert.

www.bjoerck.ch Blog Feed

CX strategy 2021 - What it depends on to achieve impact (Mon, 30 Nov 2020)
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CX Strategie 2021 - Worauf es ankommt um Wirkung zu erzielen (Sun, 22 Nov 2020)
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