customer experience management & customer centric culture

Annika Björck | bjc | Coach, consultant, lecturer and speaker for Customer Experience Management and the transformation towards Customer Centricity.

welcome!

to björck consulting

My passion is to support companies to (re-)connect with their clients.

For more success
For less misunderstandings
For more joy

Annika Björck

Pushing an organization towards Customer Centricity often feels like a long hurdles race.

What are your challenges?

björck consulting: Systematically manage your customer's experiences

How do we systematically manage our customers' experiences?

björck consulting: Making employees thing customer centric

How do we achieve, that all employees think in a more customer centric way?

björck consulting: Gain focus in your Customer Experience Management

Our resources as CXM team are scarce, what should we focus on?

björck consulting: making Customer Journeys come to life

How do we make redesigned Customer Journeys come to life in our processes?

björck consulting: Increase CXM visibility in your organization

How can we increase the visibility of the CXM team and initiative?

björck consulting: Inspire an audience to think customer centric

How do we inspire and enable our audience to think customer centric?

björck consulting: Impactful communication during the transformation process

How much communication do we need in the transformation process?

björck consulting: Deliver an above-average customer experience

How do we deliver a customer experience which is above-average?

björck consulting: Next steps in Customer Experience Management

We started with CXM a while ago
what are the next steps we should take?

Making the process towards Customer Centricity enjoyable and successful.

What can I do for you?

björck consulting: Coaching for Customer Experience Management und Customer Centric Culture

Team and individual mentoring

Executive coaching

björck consulting: Consulting for Customer Experience Management und Customer Centric Culture

Customer Experience Management

Transformation towards customer centricity

björck consulting: Speaking for Customer Experience Management und Customer Centric Culture

Fun and inspiring talks

Moderation of impactful workshop